ThinkAdvisor

Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Building the Contact Center SOW: The Framework for Success

Request Your Free Info Overview Now:

"Building the Contact Center SOW: The Framework for Success"

When outsourcing your company’s customer support -- whether for the first time or the fifth time -- the relationship is understandably complex.

You’ve heard it before – stress is the outcome of reality not aligning with expectations. And nothing takes a toll on relationships quite as quickly as stress. When outsourcing your company’s customer support – whether for the first time or the fifth time – the relationship is understandably complex. You simply can’t rely on an unwritten set of rules or assumptions or, sooner or later, that relationship will come under serious stress. That’s where a formal Statement of Work (SOW) comes into play. The contact center SOW is the framework for your relationship. It’s a dynamic document that, like your partnership, requires time and attention.


Offered Free by: Blue Ocean Contact Centers
See All Resources from: Blue Ocean Contact Centers

Recommended for Professionals Like You: