ThinkAdvisor

Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Customer Service Knowledge Management: Strategic & Implementation Tips

Request Your Free White Paper Now:

"Customer Service Knowledge Management: Strategic & Implementation Tips"

Design agent workflows and customer experiences in minutes. Read this white paper to find out how you can gain total control of the customer service experience.

How do you make sure your customers are having good service experiences with your brand? You measure the experience and adapt accordingly. Process improvement is a cornerstone of the Design-Orchestrate-Listen methodology of KANA's Service Experience Management platform. Using point-and-click visual modeling and deployment tools, service managers can design and orchestrate agent workflows and customer Experience Flows™ in minutes. Listen to the outcome. Adapt. Repeat.


Offered Free by: KANA Software, Inc.
See All Resources from: KANA Software, Inc.

Recommended for Professionals Like You: